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  • Bree Street, Cape Town
  • admin@scrub-hubcleaning.co.za
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Scrub Hub Cleaning — Privacy Policy

Effective date: 9 September 2025

1. Who we are / Contact details

Business name: Scrub Hub Cleaning
Website: https://scrub-hubcleaning.co.za. Scrub-Hub Cleaning
General location: Bree Street, Cape Town, South Africa. Scrub-Hub Cleaning+1
Email: admin@scrub-hubcleaning.co.za. Scrub-Hub Cleaning+1
Phone:g

For privacy questions or to exercise privacy rights, contact: admin@scrub-hubcleaning.co.za.

2. Scope

This policy covers personal information collected:

  • via the website (forms, quote/booking requests, newsletter signup), and
  • offline (phone, email or in-person interactions) when you request a quote, book services, apply for jobs, send messages, or otherwise interact with Scrub Hub Cleaning.

3. What we collect (site-observed examples)

We collect categories of data needed to deliver cleaning services and run our business:

Contact & identity: name, email address, phone number (when provided). Scrub-Hub Cleaning
Service & booking info: service type (e.g., deep cleaning, carpet cleaning, mattress cleaning, upholstery, curtain cleaning, vehicle interior cleaning), service address, scheduling preferences, special instructions. Scrub-Hub Cleaning+1
Payment & billing: payment details processed through our payment processor (we do not store raw card details on our servers — payments are processed via third-party payment providers). (If you use an in-house payment flow, provide details and I will update this section to match.)
Communications: messages you send us and our replies (booking confirmations, quotes, customer support).
Device & usage data: IP address, browser/User-Agent, pages visited, analytics and cookie data (to improve the Site and booking flows).
Applicant data: CVs/resumes and interview notes if you apply for work.
Optional contributions: reviews, photos you send (before/after photos), marketing preferences.

4. How we collect personal data

  • Directly from you when you fill forms (quote, booking), email, call, or subscribe to the newsletter on the Site. Scrub-Hub Cleaning
  • Automatically when you browse the Site (cookies, server logs, analytics). Scrub-Hub Cleaning
  • From third parties where necessary (payment processors, referral services, background check providers if applicable).

5. Purposes of processing & legal bases (summary)

We process personal data to:

  • Provide, manage and deliver cleaning services, quotes, bookings and invoices (contract performance). Scrub-Hub Cleaning
  • Communicate booking confirmations, service reminders, customer support and emergency notices (contract / legitimate interest). Scrub-Hub Cleaning
  • Process payments and prevent fraud (contract / legal obligation).
  • Improve the website and user experience using analytics (legitimate interest).
  • Send marketing messages where you have consented (consent).
  • Manage recruitment where you apply for work (legitimate interest / contract).

Where applicable, we aim to respect principles found in POPIA (South Africa) and GDPR (EU) — this policy is drafted to reflect those principles (accuracy, purpose limitation, storage limitation, integrity and confidentiality) — but this is not a legal compliance certificate. If you want a POPIA-specific version (mentioning specific sections and a lawful-basis table), I can produce that next.

6. Cookies & similar technologies

The Site uses cookies and similar technologies for functionality and analytics (session cookies, persistent cookies). The website includes forms (quote/booking/newsletter) that rely on cookies for a smooth user experience. You can adjust cookie settings in your browser; disabling certain cookies may affect booking or newsletter functions. Scrub-Hub Cleaning

Suggested cookie banner text (short):

We use cookies to improve your experience and provide booking functionality. By continuing to use this site you agree to our use of cookies. [Manage preferences] [Accept]

7. Marketing communications & opt-out

If you opt in to marketing (newsletter or promotions), we will email or SMS you offers and service news. Each marketing message will include an easy unsubscribe option (unsubscribe link in email or reply STOP to SMS).

8. Sharing & third parties

We may share data with:

  • Payment processors and billing providers,
  • Hosting & analytics providers,
  • Email service providers (newsletter),
  • Legal or regulatory bodies where required, and
  • A buyer in the event of a business sale.

We require vendors to use data only to provide the contracted services and to secure it appropriately.

9. International transfers

Some service providers (hosting, analytics, email) may process data outside South Africa. By using our site or providing data, you agree to such transfers where necessary to provide the service; we use contractual safeguards where appropriate.

10. Data retention (recommended default periods)

  • Bookings & invoices: 5–7 years (recommended for tax/accounting).
  • Marketing preferences: until you unsubscribe.
  • Job applicant data: 1–2 years unless you become an employee.
  • Site logs & analytics: up to 24 months (or rolled up/anonymised sooner).

(Above are recommended retention periods — adjust to match your accounting and legal requirements.)

11. Your privacy rights (high level)

Depending on your jurisdiction, you may have rights to: access, correct, delete, restrict processing, data portability, object to processing, and withdraw consent. To exercise rights, contact: admin@scrub-hubcleaning.co.za (the email published on the site). Scrub-Hub Cleaning

We will verify requests to protect against fraud and will respond within applicable legal timeframes.

12. Security

We implement reasonable technical and organizational measures to protect personal data (access controls, encryption for stored sensitive personal data where appropriate, SSL/TLS on the website). However, no system is 100% secure — we will notify affected users and authorities where required by law if a data breach occurs.

13. Children’s privacy

The Site is not directed at children under 13. We do not knowingly collect data from children. If you believe a child under the applicable age has provided us personal data, contact us and we will delete it.

14. Third-party links & embedded content

The Site may link to third-party websites, social media or plugins. We do not control their practices — review their privacy policies before sharing personal data.

15. Changes to this policy

We may update this policy. Changes will be posted on the Site with an updated “Effective date.” The current policy effective date is 9 September 2025.

16. Complaints & supervisory authority

If you are not satisfied with our response, you may lodge a complaint with South Africa’s Information Regulator (or another relevant supervisory authority in your country). Contact us first at admin@scrub-hubcleaning.co.za and we will try to resolve your concern.

17. How to contact us

Email: admin@scrub-hubcleaning.co.za (published on the site). Scrub-Hub Cleaning
Address (general): Bree Street, Cape Town, South Africa (as listed on the site). Scrub-Hub Cleaning+1
Phone: Not published on the site — please provide if you want it added here.
DPO / Privacy contact: If you have a dedicated privacy contact or Data Protection Officer, provide their name and email; otherwise we use admin@scrub-hubcleaning.co.za.